Drives efficiencies for lenders and creates a better consumer
experience
DENVER, Colo. & BUFFALO, N.Y.--(BUSINESS WIRE)--
Solidifi’s inspection scheduling is creating a better experience for
consumers by allowing them to select appointment times that are based on
data about the availability and capacity of the best qualified local
appraiser on its network. Through its logistics capabilities, Solidifi
is able to offer consumers realistic options for inspection times which
drives better fulfillment of appointment preferences.
“Logistics capabilities are at the core of our network management
offering. We’re better positioned to meet consumer and lender
expectations because we start with our knowledge of the network,” said
Solidifi President, Loren Cooke. “That’s how we’re able to meet 95% of
consumers’ preferred inspection times. It’s also why 88% of our desktop
with inspection service in the home equity channel is fully completed by
the appraiser. We work with our field agents to deliver higher quality
and better fulfillment.”
Solidifi’s platform features logistics capabilities that allow for a
smarter assignment of work based on qualifications, capacity and
availability on the network. Solidifi is able to bundle orders for
appraisers on its network to fulfill the demand for services like
desktops with inspection alongside traditional valuation services –
making appraisers more efficient and reducing turn-times for lenders –
while maintaining high quality standards.
Enhanced Inspection Scheduling
Solidifi works with tens of thousands of field agents to optimize how it
assigns the best qualified appraiser in a specific region at a specific
time. When the appraisal order is placed with Solidifi, consumers
receive an e-mail notification allowing them to choose their preferred
inspection times based on current availability. Consumers can select
their preferred appointment times with just a few clicks – no app to
download – making it simpler and more convenient for them.
“Solidifi’s inspection scheduling works with my schedule, not around it
– I control my calendar but they take the hassle out of scheduling for
me,” said Bob McNamara, certified appraiser in Chicago, IL. “I choose to
work with Solidifi because they have a great appreciation for the
appraiser profession – they recognize our challenges and are always
there to help. Innovations like this are a great example of what sets
them apart.”
Network Management
For more than a decade, Solidifi has been applying its network
management capabilities to the residential lending industry, and has
become one of the fastest growing providers of valuation, title and
closing services. Designed with a focus on getting quality right at the
front-end of the process, the Solidifi network management platform is an
open field agent network where performance is tracked and managed in
real time. Solidifi’s national network is regionally managed, and has
the capacity to scale and deliver better performance across the country.
Solidifi provides the breadth of expertise and local knowledge required
to find the best qualified field agent for every mortgage transaction
through robust credential management and scorecarding of top field
agents. The platform also features consumer field agent ratings which
are integral to continually driving performance improvements.
“We have always worked closely with our field agents to understand their
capacity and availability. Enhanced inspection scheduling is simply an
evolution of what our network management platform can offer. It allows
us to solve for convenience on both sides of the equation,” said
Solidifi President Loren Cooke. “Our logistics capabilities continue to
drive greater efficiencies for lenders on the Solidifi platform while
offering new ways to improve the consumer residential lending
experience.”
About Solidifi
Solidifi is a leading network management services provider for the
residential lending industry. Solidifi’s platform combines its
proprietary technology and network management capabilities with tens of
thousands of independent qualified field agents to create an efficient
marketplace for the provision of mortgage lending services. Our clients
include more than 60 of the top 100 mortgage lenders in the
U.S. Solidifi is a leading independent provider of residential real
estate appraisals to the mortgage market and a leading independent
provider of title and mortgage closing services in America. Solidifi has
offices in Buffalo (NY), Cincinnati (OH), Denver (CO) and Middletown
(RI). Solidifi is a wholly-owned subsidiary of Real Matters (TSX:REAL).
For more information, visit www.solidifi.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171023005454/en/
Source: Real Matters